When things go wrong
A credible lifecycle response separates the customer’s need for mobility from the damaged asset’s repair, reassignment or retirement — and makes the resulting decisions traceable, accountable and testable.
Part 4 described the transition from Mobility Capital to Component Capital and, eventually, Material Capital. The sequence is easiest to describe when a vehicle follows its expected path. A collision, flood, theft or failed repair tests whether the system can still make a responsible decision when that path breaks.
The examples in this chapter are failure scenarios, not evidence that MML already prevents loss or improves recovery. The proposal is narrower: keep the customer’s need for mobility separate from the asset’s condition, make each physical transition traceable and assign decisions to parties whose evidence and incentives can be examined.
5.1 Failure is both a service event and an asset event
After a serious collision, two questions arrive at once: