The jobs around a car that doesn't get replaced
Producing fewer replacement vehicles does not necessarily imply producing less work; it changes where work occurs.
The Distributed Factory
The Distributed Factory turns maintenance, repair, software support, remanufacturing and recovery into a continuing industrial system rather than a collection of obligations after the initial sale.
The Agency
The Agency earns its place by maintaining a mobility relationship: assembling a suitable service, coordinating providers and remaining accountable without controlling every condition, valuation and customer-credit decision.
When things go wrong
A credible lifecycle response separates the customer’s need for mobility from the damaged asset’s repair, reassignment or retirement — and makes the resulting decisions traceable, accountable and testable.
Designing the asset
Continuity requires lifecycle architecture: physical and digital systems designed so that repair, software evolution and organisational change do not prematurely terminate the vehicle’s productive life.
